Contact Us
If you have a question about a crypto casino we cover, a correction to flag, or feedback on a review, this page explains how to reach the Crypto & Bitcoin Casinos editorial team and what happens next. Use the contact form or email address published on mix1073.com — messages go to our editors, not to any casino.
One thing to be clear about up front: we are an independent comparison site, not an operator. We do not hold your funds, run games, process crypto deposits or withdrawals, or have access to your casino account. If your issue is a stuck payout or a locked account, the casino's own support team is the only party that can act on it — though we do want to hear about it, because patterns of complaints feed straight into our ratings.
What to include so we can actually help
Crypto casino questions are usually specific, and vague messages take longer to resolve. A useful message includes:
- The site in question — name it, and say whether you found it through our rankings.
- Your state — availability and restrictions vary, so this matters more than you might expect.
- The coin and network involved — a BTC withdrawal, a USDT transfer on one chain versus another, and an ETH deposit with high gas fees are different problems.
- Timings — when you sent or requested funds, and how many confirmations have appeared on-chain.
- The exact bonus terms you were shown — screenshots help, because promotional wording changes.
Please never send us private keys, seed phrases, wallet passwords, 2FA codes or casino login details. No legitimate party will ever ask for those, and we do not want them. A transaction hash or a truncated wallet address is enough for us to understand a payout question.
What we can and can't do
| We can help with | We can't help with |
|---|---|
| Correcting factual errors in our reviews and comparison tables | Releasing a withheld withdrawal or unlocking an account |
| Explaining how a bonus's wagering requirement generally works | Negotiating with a casino on your behalf or overriding its terms |
| General guidance on wallets, confirmations and network fees | Recovering crypto sent to a wrong address or wrong network |
| Recording complaints and patterns that affect our ratings | Legal advice on your state's gambling laws, or tax advice |
| Partnership, press and advertising enquiries | Helping anyone bypass geoblocks, state restrictions or identity checks |
On that last point we are firm. We will not advise on false account details, VPN workarounds, or any method of getting around KYC, anti-money-laundering or sanctions checks — attempting it typically breaches a site's terms and can cost you your balance. And while US players are generally liable for tax on gambling winnings and on crypto gains, we can only point that out in general terms. For your situation, consult a qualified tax professional or attorney.
Commercial relationships, stated plainly
Crypto & Bitcoin Casinos earns money through affiliate agreements. If you follow a link to a casino and register, we may receive a commission at no cost to you. Commission does not buy a position in our rankings, and no operator sees or approves a review before it publishes. If you believe a listing reads as though it was paid for, say so in your message — that is exactly the kind of feedback we want, and we would rather rewrite a page than defend it.
How we assess the casinos you'll be asking about
Most incoming questions are some version of "why is this site ranked where it is?". Our editorial ratings come from research and verification rather than any claim of hands-on play: we review published terms, licensing pages, coin and network support, withdrawal limits and stated processing times, game libraries and provider lists, and the complaints we can find and corroborate. Advertised payout speeds are recorded as advertised, not as measured results. Ratings are editorial opinion, not customer-review scores, and they move when the evidence does. Findings on this page were last checked Sep 23, 2026.
Three examples of how that shakes out
BetPanda sits at the top of our table with a 10.0 rating, largely because its headline promotion is an ongoing 10% weekly cashback rather than a front-loaded deposit match — a structure that tends to carry lighter conditions than a large multiplied bonus, though cashback is always calculated on the operator's own terms, capped, and paid on a set weekly cycle, so check the qualifying-loss definition before assuming what you'll get back. The limitation is the flip side of the same design: there is no big upfront credit here, so players specifically hunting a large match bonus will find the value thinner in week one. And like every site we list, it is licensed offshore rather than by any US regulator.
CoinPoker Casino (9.9) is the one readers ask about most when poker is part of the picture, since it pairs a casino floor with a card-room focus. Its 150% welcome bonus up to $2,000 is among the larger headline figures in our table, but a match of that size only makes sense if you read the playthrough requirement, the time limit for clearing it, and which games count toward it — bonus funds tied to high wagering can be worth far less than the number suggests. The drawback: a poker-led product is not the deepest slots destination, so if reels are your main interest, other sites cover more ground.
Cryptorino (9.9) appeals to Bitcoin-first players because its offer is quoted in coin — a 100% match up to 1 BTC plus 10% weekly cashback. Quoting a cap in BTC is honest to how the site operates, but it also means the dollar value of that ceiling moves with the market, and very few players deposit anywhere near it. Wagering requirements, eligible games and cashback caps all apply. The limitation worth naming is volatility: holding a balance in BTC while you clear a bonus exposes you to price swings on top of the normal risk of losing your stake. Players who want dollar-stable play generally prefer funding in USDT or USDC.
Other sites in our rankings — Punkz with its 20,000 USDT welcome bonus and 15% cashback, Hyperlucky's 20% daily cashback up to $10,000 plus 100 free spins, Winna's up to 60% rakeback and 25% instant cashback, Thrill's up to 70% rakeback plus 10% cashback, BC Game's four match bonuses up to $4,000 with 400 free spins, Wild.io's up to 350% package across three deposits with 200 free spins, and Vave's up to 550 USDT bonus with up to €75 free bet and 5% cashback — all carry wagering or playthrough conditions, time limits, game restrictions and eligibility rules. We will not quote a figure to you without those, and neither should any site.
Questions about money, coins and payouts
A large share of our inbox is payment mechanics, so here is the short version. Play at these sites is funded by on-chain deposits from a self-custody wallet or an exchange account, in coins such as BTC, ETH, LTC, USDT, USDC and DOGE, with altcoin support varying by operator. You pay a network or gas fee to the blockchain, not to us, and it is set by the network at the time — ETH fees and BTC fees behave very differently, and Litecoin or Dogecoin transfers are usually cheaper. Deposits credit after a set number of confirmations; withdrawals are quoted as fast or instant by most operators, but that describes their internal approval step, and the on-chain leg still takes however long the network takes. Withdrawal minimums, maximums and daily or weekly caps are set per site and per coin, so read them before you have a big balance to move. Stablecoins are the practical answer to price risk: holding USDT or USDC keeps your balance in dollar terms while you play, instead of watching a BTC balance drift.
On identity checks: some crypto casinos advertise no-KYC or low-verification play, and pseudonymous on-chain transactions are a real feature of how they work. Treat "anonymous" as relative rather than absolute — most sites reserve the right to request verification at any point, typically around large withdrawals or suspected bonus abuse. If you want to know a specific site's current position, ask us and we will point you to its published terms. What we will not do is help anyone present false information to pass a check, and no-KYC play is not a route around income reporting or tax obligations.
Questions about games and the wider product
If your message is about what's actually available to play, the categories break down roughly as follows: slots from third-party studios such as Pragmatic Play, NetEnt and others; live dealer rooms including blackjack, roulette and baccarat, often supplied by Evolution; RNG table games; and the crypto-native originals — crash, dice, plinko and in-house titles, some of which are offered as provably fair, meaning you can verify a result's seed yourself. Third-party slots and live tables rely instead on RNG certification and independent audits. If a specific title, provider or fairness method matters to you, ask about that site directly rather than assuming parity across our list — libraries differ a lot.
Worth knowing too: most of these operators are not casino-only. Sportsbooks sit alongside the casino at several, and esports betting, and in CoinPoker's case a poker room. Those sections run on their own terms, their own bonuses and often their own wagering rules, so a casino bonus rarely carries across to sports. If you are contacting us about a promotion, tell us which product it came from.
Legal standing, eligibility and age
We get this question constantly, so we answer it the same way every time. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operations licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator, and that places them in a legal grey area for US players rather than in any clearly regulated category. Legal, state-licensed online casino play exists in only a handful of states, and those operators do not run on crypto. Availability differs by state, operators self-restrict certain states, and the exclusion lists vary — so you must check your own state's laws and the site's terms before depositing. We cannot tell you that a given site is legal where you live, and we will not imply it is.
Age: you must be at least 18, and 21 where the site's own terms or your state's rules set that as the minimum. Check the stated minimum on the operator's site — it is binding, whatever a comparison table says. Our terms and conditions set out how we publish, and our editorial background explains who is behind the ratings.
Play safe, and where to get help
Gambling costs money more often than it makes it, crypto price movements add a second layer of risk on top, and no coin, strategy or provably fair algorithm changes that. Only stake what you can comfortably lose, and never deposit to recover a previous loss. Offshore sites may not offer the same player protections, deposit limits or self-exclusion tools that state-regulated operators are required to provide — check what tools exist before you sign up. If gambling is causing you or someone close to you harm, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER, and our responsible gambling resources list further support.
Reaching us, and what to expect
- Send your message through the contact form or the editorial email address published on mix1073.com, with the details listed above.
- We read everything. Corrections and complaint reports are prioritized, since they can change a page.
- Expect a reply within a few business days. Detailed payout or licensing questions can take longer if we need to verify something before answering.
- If your issue needs the casino to act, we will say so plainly rather than leave you waiting on us.
No question about wallets, confirmations, bonus terms or state restrictions is too basic for us — a lot of readers are new to crypto and working two problems at once. Write when you're ready, and take your time deciding where, or whether, to play.